Customer Service Policy-rarebeautyusoutlet
At rarebeautyusoutlet, we are committed to providing every customer with professional, efficient, and considerate service throughout your shopping journey. This Customer Service Policy outlines our commitments to you, as well as the relevant service guidelines, to ensure a transparent and reassuring shopping experience.
1. Service Scope & Response Time
Our customer service team is dedicated to addressing your inquiries and needs related to product information, order status, payment issues, returns & exchanges, and after-sales support. We strive to respond to your requests in a timely manner:
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Email Support: For inquiries sent to
[email protected], we will reply within 24-48 business hours (excluding weekends and public holidays).
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Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. If you encounter issues with tracking your order, our team will assist you in verifying the status promptly.
2. Product Information & Consultation
We provide detailed product descriptions, ingredient lists, usage guidelines, and shade information on each product page to help you make informed purchasing decisions. If you need further clarification (e.g., suitable skin types, shade matching, product compatibility), our customer service team and beauty experts are available to offer personalized recommendations based on your needs.
3. Returns & Exchanges Policy
We want you to be completely satisfied with your purchase from rarebeautyusoutlet. If you are not satisfied with the product for any reason, please refer to the following return and exchange guidelines:
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Eligibility: Products can be returned or exchanged within 30 days of delivery, provided they are unused, unopened, and in their original packaging (with all tags, seals, and accessories intact). Used or damaged products (excluding quality issues) will not be accepted for return or exchange.
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Quality Issues: If you receive a defective, expired, or incorrect product, please contact us immediately with photos of the product and the packaging. We will verify the issue and provide a solution (full refund, free exchange, or reshipment) at no additional cost to you.
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Return Process: To initiate a return or exchange, please send an email to
[email protected] with your order number, product name, and reason for return/exchange. Our team will guide you through the process and provide a return shipping label (if applicable) once your request is approved.
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Refund Processing: After we receive and inspect the returned product, we will process the refund within 5-7 business days. The refund will be credited back to your original payment method, and the processing time may vary depending on your payment provider.
4. Privacy Protection
We take your privacy seriously. All personal information (including name, contact details, order history, and payment information) collected during the service process will be protected in accordance with our Privacy Policy. We will not disclose your personal information to any third party without your explicit consent, except as required by law.
5. Feedback & Complaint Handling
Your feedback is invaluable to us. If you have any suggestions for our products or services, or if you are dissatisfied with the service you received, please feel free to contact us via
[email protected]. We will investigate your feedback/complaint thoroughly and provide a satisfactory response and improvement plan within 3 business days.
6. Additional Notes
This Customer Service Policy applies to all purchases made through rarebeautyusoutlet’s official website. For special promotions or limited-time offers, additional service terms (if any) will be clearly stated on the promotion page. If you have any questions about this policy, please contact our customer service team for clarification.
Thank you for choosing rarebeautyusoutlet. We will continue to improve our service quality to bring you a better shopping experience.
rarebeautyusoutlet Team
